Taking Service to the Cloud: Contact Center Projections, Trends & Solutions (Infographic)

Tim McLain

Call centers have adopted a number of technological advancements in the wake of recent economic improvement and a pandemic. There are a few projections, trends, and solutions for call centers that businesses should be aware of for the years ahead. If you would like to learn how thinQ can improve your call center performance through Toll-Free LCR with Disaster Recovery, schedule a demo today!

Contact Center Infographic

It may feel overwhelming to keep up with the latest trends in the contact center market. thinQ understands the evolving needs of call centers, and we can provide you with a better way to communicate with your customers with our cloud-based CPaaS solution. Get a demo today!

Date posted: March 28, 2021

Topic: APIs   CPaaS   Inbound Voice   Messaging   Outbound Voice  

Tags: Call Center   Contact Center   Infographic   MMS   Omnichannel   SMS  

Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commio's partners better understand, trust, and embrace our cloud communications solutions. In his spare time, he loves shooting and editing video, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

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