by Tim McLain | Jun 4, 2024 | APIs, Inbound Voice, Outbound Voice, Voice, Voice API
In the realm of telecommunications, the Primary Rate Interface (PRI) stands as a cornerstone of Integrated Services Digital Network (ISDN) technology. But what exactly is PRI, and how does it revolutionize communication for businesses? Let’s delve into the intricacies...
by Tim McLain | Jun 4, 2024 | 10DLC Long Code, APIs, Messaging, Messaging API
In today’s digital age, SMS-enabled phone numbers have emerged as indispensable tools for businesses seeking to enhance their communication strategies and engage with customers on a deeper level. But what exactly are SMS-enabled phone numbers, and how can they...
by Tim McLain | Jun 4, 2024 | Inbound Voice, Outbound Voice, Voice API
The integration of artificial intelligence (AI) in call centers has revolutionized customer service by enhancing the monitoring, recording, and analyzing of customer calls. AI tools, like Verint’s Real-Time Agent Assist and Speech Analytics, can significantly improve...
by Tim McLain | May 1, 2024 | APIs, CPaaS, Messaging API, SaaS, Software as a Service (SaaS), UCaaS, Voice API
Rich Communication Services (RCS) messaging has been around for several years, but it is now gaining momentum, especially with Apple announcing support for RCS in the fall of 2024. As users embrace dynamic, real-time messaging experiences found in popular apps,...
by Tim McLain | Apr 26, 2024 | Outbound, Outbound Voice, Voice
In today’s digital age, where smartphones and high-speed internet are indispensable, the threat of cybercriminals looms large. By 2024, cybercrimes are projected to inflict a staggering $9.5 trillion in global damages. Spoofing attacks, where fraudsters...
