GLOSSARY

Cloud Communications Terminology

Get definitions for the most often-used terms in the cloud communications industry. So you can rest easy and focus on what matters most: building amazing experiences that engage and delight customers. 

CLOUD SPEAK DECODED

Commio Defines CPaaS

Application Programming Interface | API
Application to Person Messaging | A2P

Bring Your Own Carrier | BYOC

Call Detail Record | CDR
Caller Name Delivery | CNAM
Channel | SIP Trunk Channel
Chatbot
Cloud Computing
Cloud Session Border Controller | CBC
Communications Platform as a Service | CPaaS
Competitive Local Exchange Carrier | CLEC
Conference Server
Contact Center Server

Data Mining
Direct Inward Dialing | DID
Do Not Call | DNC Number Scrubbing
Domain Based Multi-Tenant Carrier Grade Switch

Enhanced 911 | E911

Failover
Fax Server
Federal Communications Commission | FCC
Five Nines | 5 9’s

Gigabit Ethernet Tunneling | GET

Hosted Voice

Incumbent Local Exchange Carrier | ILEC
Inbound Calling
Infrastructure-as-a-Service | IaaS
Input/Output | IO
Intelligent Call Routing
Interactive Voice Response | IVR

Least Cost Routing | LCR
Line Information Database | LIDB
Local Number Portability | LNP
Local Access and Transport Area | LATA
Location Routing Number | LRN
Long Code Text Messaging | 10 Digit Long Code | 10DLC

Machine Learning
Messages Per Second | MPS 
Multimedia Message Service | MMS

Natural Language Processing | NLP
Network Operation Center | NOC
NPA-NXX

Origination
One-Time Password/Two-Factor Authentication | OTP/2FA
Outbound Calling

Person-to-Person | P2P
Platform-as-a-Service | PaaS
Plivo
Point of Presence | POP
Post Dial Delay | PDD
Predictive Analytics
Private Branch Exchange | PBX
Programmable Voice
Public Switched Telephone Network | PSTN

Redundancy
Responsible Organization | RespOrg
RESTful API’s
Rich Communication Services | RCS Messaging
Robocalling, Robodialing

Service-Oriented Architecture | SOA
Session Border Controller | SBC
Session Initiation Protocol | SIP
Short Code Text Messaging
Short Message Service | SMS
SIP Endpoints
SIP Peering
SIP Trunking
Software-as-a-Service | SaaS
SOMOS
SPAM
STIR/SHAKEN

Telinta
Termination
Toll-Free Messaging
Toll-Free Voice
Twilio

Unified Communications as a Service | UCaaS

Vanity Number
Virtual Fax
Voice Application Server
Voicemail Server
Voice Packet
Voice over Internet Protocol | VoIP (aka, IP telephony)
VoIP Server

White and Black Filtering

Zone Routing

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