Intelligent Call Routing
Intelligent Call Routing uses the wealth of data from previously made calls plus Predictive Analytics to automatically choose the best route and carrier for each of your outbound communications–including cost and call quality, as well as redundancy. This can take into account both the price rates, based on the origination and termination of each call area; the best provider for completing calls in that area; and any current issue a provider might have in completing calls. This means that the route may change in real time from one call to the next, but the net result is the highest quality call at the most affordable price.
In contrast, most telecom providers use Least Cost Routing (LCR), which only takes the cost into consideration.
See also: Least Cost Routing | LCR, Predictive Analytics
At Commio, communication is in our name and our DNA. We believe better voice and messaging eliminates worry, unnecessary cost, and complexity.
Our platform and APIs are powerful and easy to use. Think less telecom jargon and more control. Plus expert, U.S.-based support that’s there when you need it.
WHAT WE OFFER
Better customer experiences start with Commio
Everyone in your company – from IT, Engineering to Product – can create better omnichannel customer experiences with our cloud voice and messaging solutions.
Don’t worry & rest easy
With 40 voice carriers powering your calls and every SMS/MMS provider in route, disaster recovery is built-in.
Commio handles billions of dials and messages a month so you can sleep better knowing we’ve got your back.
See & control everything
No more black box. See beyond the API. Easily research calls, carriers, and message delivery to troubleshoot & solve issues.
Turn routes and carriers on and off, all without support tickets. Total control is in your hands, 24/7.
Get up & running fast
Our U.S.-based cloud experts are here to help you connect, test, and turn on reliable voice and messaging.
With developer-friendly installation that’s fast and painless, it’s no wonder communication is in our name and our DNA.
Reliable communications, meet uncommon human support
We take the worry, cost and complexity out of your communications.