Updated: March 1, 2023
Commio text messaging supports A2P (Application to Person) delivery, and are subject to messaging surcharges, brand and campaign registration fees, and other fees as listed below. For new commercial A2P 10DLC (long) and short code plus toll-free and international SMS/MMS services, the surcharges are based on the recipient carrier network. This surcharge fee is on a per message basis, and differs between recipient carrier networks. This fee is equal to the fee that customers pay for the termination of messages to the destination network today. Commio passes this fee through to our customers at no markup.
To ensure transparency, this fee will appear as a separate line item on your invoice. We will not implement and subsequently pass this fee on unless the fee is passed to us on a carrier-by-carrier network basis. This implementation will ensure the highest rates of completion percentage of our messaging platform. Surcharges, both the fee and the effective dates, are being communicated on a carrier-by-carrier network basis.
Any update or change to the fees will be proactively announced to all Commio partners via our Technical Updates email list and all who have an active SMS/MMS account with us. For questions, open a support ticket via support@commio.com and our experts will respond as soon as possible.
T-Mobile NNID Registration
This $2,000 pass-through fee is charged where a customer requires creation and use of an NNID separate from Syniverse’s default NNID. To be used for new 10 DLC programs.
10DLC Long Code Messaging Program Evasion
The $1,000 pass-through fee (per incident) applies if a program is found to use evasion techniques like snowshoeing, unauthorized number replacement, and dynamic routing.
Text Enablement
This $10,000 pass-through fee applies if T-Mobile receives a complaint where you or your message sender text-enables a 10-digit NANP telephone number and sends messages prior to verification of message sender ownership and/or letter of authorization.
Content Violation
T-Mobile may charge a $10,000 fee for each unique instance of the third or any subsequent notification of a content violation involving the same content provider. Content violation is defined as sending messages in violation of the rules in the Code of Conduct, and are usually SHAFT violations (Sex, Hate, Alcohol, Firearms, Tobacco) but would also include spam or phishing, or messaging that meets the threshold of a Severity 0 violation per the CTIA Short Code Monitoring Handbook.
DCA Fee: Campaign Registry Manual Review
Commio’s primary upstream DCA (Direct Connect Aggregator) requires a manual review of all campaigns submitted through The Campaign Registry (TCR) for approval. This may cause new campaign starts to be delayed. You should build as much advance time as possible into your campaigns while we determine the length of any delays going forward. Our Direct Connect Aggregator charges $15 to vet each campaign, including each resubmission of a previously rejected campaign. If the carrier is required to do additional campaign vetting, a services engagement and associated fees may be required. You will be notified if this applies to your campaign(s).
Campaign Service Activation Fees: Sole Proprietor
Commio’s primary upstream DCA (Direct Connect Aggregator) is no longer approving 10DLC Sole Proprietor campaigns. They reserve the right to reevaluate Sole Proprietor campaigns in the future, which could result in the suspension of previously submitted Sole Proprietor campaigns.
Number Pool Configuration Fee: T-Mobile
A one-time pass-through fee of $2,000 will be charged by T-Mobile for each number pool (more than 49 numbers per campaign) provisioned during the implementation process. Up to 10 Campaign ID's can be submitted at a time for a total T-Mobile charge of $20,000. The fee is charged per T-Mobile Campaign ID or Sub-ID. There are no support costs or additional costs payable to The Campaign Registry (TCR) but there are additional messaging costs associated with running 10DLC campaigns.
Inactive 10 DLC Campaigns: T-Mobile
T-Mobile requires deactivation of all 10 DLC campaigns and associated long codes that do not support active message traffic during a rolling 60-day period. At least one long code must be associated with each campaign and support active message traffic during that period. On December 1st, 2022, T-Mobile may unilaterally deactivate unused 10 DLC campaigns without any associated long codes. If you are planning to use the campaign in the future, you must re-provision it. It is the responsibility of the customer who provisioned the 10-digit long code campaign and associated long code(s) to identify and de-provision the campaign and associated long code(s), once they are no longer in use.
Non-Use Fees: T-Mobile
T-Mobile is initiating a recurring pass-through fee of $250 for any unused campaign, where at least one short code or long code associated with such campaign does not support active message traffic over a rolling sixty (60)-day period. Enforcement and invoicing of this monthly pass-through fee is planned to begin February 1st, 2023. Campaigns without at least one associated long code and no active message traffic since December 1st, 2022, will be eligible for the fee, and on a rolling basis thereafter.
Please speak with your account manager for more information about these fees. For technical questions or troubleshooting, please contact support@commio.com and a member of our support team will get back to you.
Commio text messaging supports A2P (Application to Person) delivery, and are subject to messaging surcharges, brand and campaign registration fees, and other fees as listed below. For new commercial A2P 10DLC (long) and short code plus toll-free and international SMS/MMS services, the surcharges are based on the recipient carrier network. This surcharge fee is on a per message basis, and differs between recipient carrier networks. This fee is equal to the fee that customers pay for the termination of messages to the destination network today. Commio passes this fee through to our customers at no markup.
To ensure transparency, this fee will appear as a separate line item on your invoice. We will not implement and subsequently pass this fee on unless the fee is passed to us on a carrier-by-carrier network basis. This implementation will ensure the highest rates of completion percentage of our messaging platform. Surcharges, both the fee and the effective dates, are being communicated on a carrier-by-carrier network basis.
Any update or change to the fees will be proactively announced to all Commio partners via our Technical Updates email list and all who have an active SMS/MMS account with us. For questions, open a support ticket via support@commio.com and our experts will respond as soon as possible.
.01 Monthly Recurring Cost (MRC) |
Applied for each registered brand. $4 One Time Per Submission |
$10 Monthly Fee Per Campaign With Exception of Low Volume Mixed $1.50 Monthly Free Per Campaign |
Varies See below. |
$15 One-Time Charge Per Campaign |
Standard & Enhanced $40 & $95 One-Time Charge |
| Low Volume UCaaS | $1.50 monthly |
| Charity | $3 monthly |
| Emergency | $5 monthly |
| Sole Proprietor | $2 monthly |
| Agents & Franchises | $30 monthly |
| All Other Campaigns | $10 monthly |
This $2,000 pass-through fee is charged where a customer requires creation and use of an NNID separate from Syniverse’s default NNID. To be used for new 10 DLC programs.
10DLC Long Code Messaging Program Evasion
The $1,000 pass-through fee (per incident) applies if a program is found to use evasion techniques like snowshoeing, unauthorized number replacement, and dynamic routing.
Text Enablement
This $10,000 pass-through fee applies if T-Mobile receives a complaint where you or your message sender text-enables a 10-digit NANP telephone number and sends messages prior to verification of message sender ownership and/or letter of authorization.
Content Violation
T-Mobile may charge a $10,000 fee for each unique instance of the third or any subsequent notification of a content violation involving the same content provider. Content violation is defined as sending messages in violation of the rules in the Code of Conduct, and are usually SHAFT violations (Sex, Hate, Alcohol, Firearms, Tobacco) but would also include spam or phishing, or messaging that meets the threshold of a Severity 0 violation per the CTIA Short Code Monitoring Handbook.
DCA Fee: Campaign Registry Manual Review
Commio’s primary upstream DCA (Direct Connect Aggregator) requires a manual review of all campaigns submitted through The Campaign Registry (TCR) for approval. This may cause new campaign starts to be delayed. You should build as much advance time as possible into your campaigns while we determine the length of any delays going forward. Our Direct Connect Aggregator charges $15 to vet each campaign, including each resubmission of a previously rejected campaign. If the carrier is required to do additional campaign vetting, a services engagement and associated fees may be required. You will be notified if this applies to your campaign(s).
Campaign Service Activation Fees: Sole Proprietor
Commio’s primary upstream DCA (Direct Connect Aggregator) is no longer approving 10DLC Sole Proprietor campaigns. They reserve the right to reevaluate Sole Proprietor campaigns in the future, which could result in the suspension of previously submitted Sole Proprietor campaigns.
Number Pool Configuration Fee: T-Mobile
A one-time pass-through fee of $2,000 will be charged by T-Mobile for each number pool (more than 49 numbers per campaign) provisioned during the implementation process. Up to 10 Campaign ID's can be submitted at a time for a total T-Mobile charge of $20,000. The fee is charged per T-Mobile Campaign ID or Sub-ID. There are no support costs or additional costs payable to The Campaign Registry (TCR) but there are additional messaging costs associated with running 10DLC campaigns.
Inactive 10 DLC Campaigns: T-Mobile
T-Mobile requires deactivation of all 10 DLC campaigns and associated long codes that do not support active message traffic during a rolling 60-day period. At least one long code must be associated with each campaign and support active message traffic during that period. On December 1st, 2022, T-Mobile may unilaterally deactivate unused 10 DLC campaigns without any associated long codes. If you are planning to use the campaign in the future, you must re-provision it. It is the responsibility of the customer who provisioned the 10-digit long code campaign and associated long code(s) to identify and de-provision the campaign and associated long code(s), once they are no longer in use.
Non-Use Fees: T-Mobile
T-Mobile is initiating a recurring pass-through fee of $250 for any unused campaign, where at least one short code or long code associated with such campaign does not support active message traffic over a rolling sixty (60)-day period. Enforcement and invoicing of this monthly pass-through fee is planned to begin February 1st, 2023. Campaigns without at least one associated long code and no active message traffic since December 1st, 2022, will be eligible for the fee, and on a rolling basis thereafter.
Please speak with your account manager for more information about these fees. For technical questions or troubleshooting, please contact support@commio.com and a member of our support team will get back to you.
| Carrier Network | In | Out | In | Out |
| AT&T | 0.00250 | 0.0030 | ||
| ClearSky | 0.00200 | 0.0025 | 0.005 | 0.005 |
| Interop (Effective 2/1/23) | 0.0035 | 0.0050 | ||
| T-Mobile & Sprint | 0.0025 | 0.0025 | 0.0100 | 0.0100 |
| US Cellular | 0.00350 | 0.0100 | ||
| Verizon | 0.003 | 0.0050 | ||
| Carrier Network | In | Out | In | Out | In | Out | In | Out |
| AT&T (including Cingular, Cricket) | 0.004 | 0.005 | 0.0025 | 0.003 | ||||
| Bell Mobile | 0.011 | 0.041 | ||||||
| Bell Virgin Mobile | 0.006 | 0.01 | ||||||
| Bluegrass Cellular | 0.0025 | |||||||
| Boost | 0.004 | 0.004 | 0.01 | 0.01 | 0.003 | 0.003 | 0.01 | 0.01 |
| Claro Puerto Rico | 0.0045 Includes P2P wireline msgs |
|||||||
| Cspire | 0.0025 | 0.01 | 0.0025 | 0.01 | ||||
| Eastlink Canada | 0.0080 CAD* Includes P2P wireline msgs |
0.010 CAD* Includes P2P wireline msgs |
||||||
| enflick | 0.0015 | 0.002 | ||||||
| Fido Canada | 0.01 CAD (5/1) | 0.02 CAD (5/1) | ||||||
| Freedom Wireless | ||||||||
| Rogers Canada | 0.01 CAD (5/1) | 0.02 CAD (5/1) | 0.009 CAD | 0.015 CAD | ||||
| Sprint (including Metro PCS) | 0.004 | 0.004 | 0.01 | 0.01 | 0.003 | 0.003 | 0.01 | 0.01 |
| Telus Canada | 0.0080 CAD* Includes P2P wireline msgs |
0.0130 CAD* Includes P2P wireline msgs |
0.0080 CAD* | |||||
| textnow | 0.0015 | 0.002 | ||||||
| T-Mobile | 0.004 | 0.004 | 0.01 | 0.01 | 0.003 | 0.003 | 0.01 | 0.01 |
| US Cellular | 0.005 | 0.01 | ||||||
| USCC | ||||||||
| Verizon Wireless * Registered traffic only. |
0.003 | 0.00520 | 0.003 | 0.00500 | ||||
| Videotron | 0.007 | 0.007 | ||||||
| Virgin | 0.004 | 0.004 | 0.01 | 0.01 | 0.003 | 0.003 | 0.01 | 0.01 |
| Viya Wireless | ||||||||
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