GLOSSARY

Cloud Communications Terminology

Interactive Voice Response | IVR

Interactive Voice Response, or IVR, allows incoming callers to interact with an automated phone system via voice/speech recognition and menu options tied to keypad tones, for routing purposes and/or to get the information they need. Typically used by businesses with high call volume, such as contact centers, it can:

  • Help customers get answers quickly, often on the first call
  • Increase customer satisfaction
  • Allow for 24/7 call support
  • Minimize the need for human assistance
  • Optimize call center capacity

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At Commio, communication is in our name and our DNA. We believe better voice and messaging eliminates worry, unnecessary cost, and complexity.

Our platform and APIs are powerful and easy to use. Think less telecom jargon and more control. Plus expert, U.S.-based support that’s there when you need it.

Interactive Voice Response (IVR)

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