Interactive Voice Response | IVR
Interactive Voice Response, or IVR, allows incoming callers to interact with an automated phone system via voice/speech recognition and menu options tied to keypad tones, for routing purposes and/or to get the information they need. Typically used by businesses with high call volume, such as contact centers, it can:
- Help customers get answers quickly, often on the first call
- Increase customer satisfaction
- Allow for 24/7 call support
- Minimize the need for human assistance
- Optimize call center capacity
At Commio, communication is in our name and our DNA. We believe better voice and messaging eliminates worry, unnecessary cost, and complexity.
Our platform and APIs are powerful and easy to use. Think less telecom jargon and more control. Plus expert, U.S.-based support that’s there when you need it.
WHAT WE OFFER
Better customer experiences start with Commio
Everyone in your company – from IT, Engineering to Product – can create better omnichannel customer experiences with our cloud voice and messaging solutions.
Don’t worry & rest easy
With 40 voice carriers powering your calls and every SMS/MMS provider in route, disaster recovery is built-in.
Commio handles billions of dials and messages a month so you can sleep better knowing we’ve got your back.
See & control everything
No more black box. See beyond the API. Easily research calls, carriers, and message delivery to troubleshoot & solve issues.
Turn routes and carriers on and off, all without support tickets. Total control is in your hands, 24/7.
Get up & running fast
Our U.S.-based cloud experts are here to help you connect, test, and turn on reliable voice and messaging.
With developer-friendly installation that’s fast and painless, it’s no wonder communication is in our name and our DNA.
Reliable communications, meet uncommon human support
We take the worry, cost and complexity out of your communications.