Cloud Communications Terminology


Redundancy increases the reliability of voice calls by providing multiple alternative, yet independent, paths through which calls can be rerouted and delivered. VoIP service providers make this possible by arranging several direct carrier interfaces with various carriers across your service area.

For any redundancy strategy to succeed, business users need to make sure that the providers they hire build redundancy into their systems. For example, having multiple data centers ensures that a single point of failure does not have a major impact on services. Veteran VoIP providers also use network management tools to detect early signs of failure or degraded voice quality in their network. Internal, inter-device and link failures are common causes of downtime. Providers can preempt trouble by rerouting traffic so that calls are delivered on time via alternative paths.

See also: Failover, Intelligent Call Routing, Least Cost Routing | LCR

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