GLOSSARY

Cloud Communications Terminology

Contact Center Server

A Contact Center Server is a server that contains all of your call center software and through which all of your calls pass. Typically this refers to a hosted server that is located in the cloud, and is maintained by a company specializing in call center technology support. This minimizes your business’s need for hardware, technical expertise, and maintenance costs, while ensuring that software is up to date with the latest IVR (interactive voice response) technology.

See also: Conference Server, Fax Server, Voice Application Server, Voicemail Server, and VoIP Server

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At Commio, communication is in our name and our DNA. We believe better voice and messaging eliminates worry, unnecessary cost, and complexity.

Our platform and APIs are powerful and easy to use. Think less telecom jargon and more control. Plus expert, U.S.-based support that’s there when you need it.

Contact Center Server

WHAT WE OFFER

 

Better customer experiences start with Commio

Everyone in your company – from IT, Engineering to Product – can create better omnichannel customer experiences with our cloud voice and messaging solutions.

Power Better Customer Experiences with Commio

Don’t worry & rest easy

With 40 voice carriers powering your calls and every SMS/MMS provider in route, disaster recovery is built-in.

Commio handles billions of dials and messages a month so you can sleep better knowing we’ve got your back.

See & control everything

No more black box. See beyond the API. Easily research calls, carriers, and message delivery to troubleshoot & solve issues.

Turn routes and carriers on and off, all without support tickets. Total control is in your hands, 24/7.

Get up & running fast

Our U.S.-based cloud experts are here to help you connect, test, and turn on reliable voice and messaging.

With developer-friendly installation that’s fast and painless, it’s no wonder communication is in our name and our DNA.

Reliable communications, meet uncommon human support

We take the worry, cost and complexity out of your communications.