Cloud Communications Terminology

Toll-Free Messaging

A toll-free number is any phone number that starts with “8xx,” which signifies that there will be no charge to call it within the United States. Toll-free messaging is simply the use of a toll-free number to send or receive a text.

Toll-free numbers have often been used to support a company’s brand (think “1-800-FLOWERS”), and toll-free texting campaigns can be used to extend that brand recognition. Whether you choose to send toll-free messenging or not, you should ensure that your toll-free numbers are SMS-enabled so that customers can contact the company by text if they prefer. In fact, most people assume that all numbers can be texted.

See also:
Long Code Text Messaging | 10 Digit Long Code | 10DLC, Multimedia Message Service | MMS,
Messages Per Second | MPS,
Short Code Text Messaging,
Short Message Service | SMS,
Toll-Free Voice

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Toll-free Messaging



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