Can Your Phone Numbers Do THIS?

Optimize Your Inbound Audio & Disaster Recovery While Improving Margins

Organizations with a support center or other customer contact center that relies on inbound voice communications know the importance of keeping the phone lines up and running. Also known as origination, buying and maintaining your phone numbers (known as DIDs in the business) is mission-critical at every company, but it can be complicated from a telecommunications perspective.

Choosing the best source for purchasing your numbers, and enabling the right calling features, makes all the difference. In this video we explain how inbound calling works, which options are nice to have, and which ones are vital for call quality and deliverability, including carrier redundancy.

Avoid downtime and optimize call quality! Chief Strategist Sam Shiffman and Director of Marketing Tim McLain review:

• Transparency, redundancy and control: The  game-changing options for avoiding downtime and optimizing call quality (sleep better at night!)
• The value of having access to multiple carriers (the advantages of a VLEC!)
• How network configuration can vary from one provider to the next and is an enabler – or disabler – for other key features
• The importance of a provider’s footprint size in acquiring phone numbers, ensuring call quality, and more (improve your margins!)
• Toll-free numbers and inbound calling

Whether inbound calling is essential to your company’s operations or you’d simply like to improve your competitive position, you'll want to watch this video.