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See it in Action
 

If you work in a contact center, remember when it was just a roomful of people on phones, while customers waited in a queue with elevator music?

Cut to 2024: phone trees, IVR, AI, CPaaS, APIs, KPIs, SMS... That’s a lot of letters to keep up with!

At the end of the day, though, it’s still about happy customers and happy agents. So how do you stay current, keep everyone smiling, and manage the bottom line?

Join Commio’s Director of Customer Success Katie Reddick as she walks through the critical pieces and how they fit together, including:

  • Setting call center expectations (how long will callers wait?!)
  • Phone trees that get people where they’re going
  • Giving customers what they need, automating the boring parts
  • Fast calls = happy customers: minimizing wait time
  • Keeping the customer on the line (don’t drop that call!)
  • The benefits of omnichannel communication
  • It doesn’t end when they hang up – Surveys, texts, analytics

Although customers can call for any number of reasons, how you handle the call plays a huge role in how they view the outcome. Register now to equip your agents for success!

Expecting a call (or seven) at that time? That’s okay; register anyway to receive the recording.

Need answers stat? Contact our specialists directly for a consultation.

Join us each month to ask the “wise guy” – a seasoned telecom expert with deep experience in particular aspects of the field. No agenda, no sales pitch, just you, the expert, and your questions answered.

 
     

Speakers

Katie Reddick

Director, Customer Success

Tim McLain

Marketing Director, Commio
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