by Tim McLain | Mar 29, 2024 | Inbound Voice, Messaging, Outbound Voice, Software as a Service (SaaS)
Enterprise Connect 2024, held in Orlando, was a melting pot of innovation, especially in the realms of customer service and internal collaboration technologies. Artificial Intelligence (AI) stood out as the star of the show, with large language models (LLMs) and...
by Tim McLain | Mar 5, 2024 | APIs, CPaaS, Intelligent Call Routing, Outbound Voice, UCaaS, Voice, Voice API
Have you ever pondered how your voice can travel through the internet as if you were talking directly into someone’s ear? The wizard behind this magic is the Session Initiation Protocol, commonly known as SIP. The Essence of SIP SIP is the technological maestro...
by Tim McLain | Mar 5, 2024 | APIs, Inbound, Inbound Voice, Voice, Voice API
When it comes to selecting a phone number (also known as DID or Direct Inbound Dialing) provider, ensuring that they meet all your business’s requirements is crucial. Here are some key factors to consider before making your decision: 1. Inbound Redundancy: Your...
by Tim McLain | Feb 26, 2024 | Inbound, Inbound Voice, Voice
The mobile industry’s assertion that the risk associated with fake mobile caller IDs will diminish over time is misleading. After a prominent career in the telecom industry, Pieter Veenstra now lends his expertise as an independent consultant on routing and...
by Tim McLain | Feb 16, 2024 | 10DLC Long Code, APIs, Messaging, Messaging API, Short Code, Toll-Free Texting
In today’s fast-paced digital landscape, the smooth delivery of text messages is often taken for granted. However, the reality is that various factors can impede the successful transmission of your messages, leading to frustration and inefficiency. Let’s...
