12 Considerations to Pick a Better Phone Number (DID) Provider

Mark Speer

When it comes to selecting a phone number (also known as DID or Direct Inbound Dialing) provider, ensuring that they meet all your business’s requirements is crucial. Here are some key factors to consider before making your decision:

1. Inbound Redundancy: Your phone numbers today are a single point of failure. If someone can’t call you, you’re losing revenue. Only Commio gives you the ability to switch your numbers between providers, giving you total control of your numbers and calls from dial to delivery.

2. Coverage: Your provider should offer geographic coverage that aligns with your business needs, including toll-free, local, mobile, national, and SMS-enabled numbers. Commio ensures comprehensive coverage and is responsive to additional service requirements.

3. Number Availability and Scalability: Commio maintains an ample inventory of numbers in every area code, ready for immediate activation. We grow with your business, meeting both current and future needs seamlessly. If you can’t find a DID, let us know!

4. Voice Quality: Our top priority is delivering satisfactory voice quality regardless of call origin or destination. With sophisticated infrastructure and advanced quality measures, Commio ensures superior voice performance under real-life conditions.

5. Cost-effective Services: Leveraging extensive global relationships and a vast inventory of numbers, Commio offers competitive pricing tailored to your business. We provide flexible billing options to minimize call costs according to your specific needs.

6. Flexible Capacity Options: Commio offers flexible capacity options to manage concurrent call capacity effectively. Our trunk architecture includes flexible capacity grouping and both flat-rate and metered channels for optimized concurrent calling capacity.

7. Direct Peering: Maintain complete control over call termination and delivery with Commio’s direct peering and interconnection options via SIP Trunk, ensuring optimum quality, security, and performance.

8. Redundant Voice Network and Reliability: Commio’s infrastructure is designed for stability, efficiency, and reliability, with direct interconnects with Tier 1 providers and redundancy. Our Network Operations and Customer Support Center operates continually to ensure reliability.

9. Integration and Programmers Interface: Commio offers custom integration and API options to meet your technological and operational requirements seamlessly.

10. Security: Safeguard your communications with Commio’s authentication, anti-fraud monitoring, and other features.

11. Porting: Effortlessly (and quickly) port phone numbers from other providers with Commio’s efficient porting policies and procedures.

12. Management of Voice Services: Gain full control over your inbound services with Commio’s user-friendly, web-based, and mobile tools for monitoring and managing global number inventory and call capacity.

By ensuring that your DID provider meets all these requirements, you can make an informed decision that aligns with your business goals. Consider partnering with Commio for superior voice quality and reliability that your business demands, powering better calls from dial to delivery.

Date posted: March 5, 2024

Topic: APIs   Inbound   Inbound Voice   Voice   Voice API  

Tags: did   Disaster Recovery   Inbound   Inbound Redundancy   Origination   phone number   VoIP Origination  

Mark Speer

As VP of Product Management & Carrier Relations, Mark ensures that thinQ’s products deliver maximum value and efficiency across a wide variety of implementations. When he’s not working with our carriers to make sure calls complete, he enjoys classic cars, traveling, artwork and exploring the desert southwest. He also enjoys spending time with his wife and family in Tucson, Arizona where they reside.

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