Platform Update: Combined, Enhanced Billing is Here

Katie Reddick

We’re excited to announce that thinQ by Commio accounts now have access to enhanced billing and usage limit features. 

What’s changed?

  • One Balance  
  • Automatic Payments 
  • A Monthly Statement 
  • Product “Usage Limit” controls 

One Balance

Customers will no longer have to keep up with two different balances for inbound and outbound. They are now combined into one balance for all of your communications solutions.  

Automatic Payments 

AutoPay is easier than ever to set up and use. Customers can now:

  • Edit payment terms without having to disable and reconfigure saved credit card settings.
  • Make one-time payments using the saved credit card at any time, even if AutoPay has already been configured. 
  • Suspend and resume AutoPay at any time without losing saved information.

Monthly Statement 

Monthly billing statements are available on the first of each month and include a breakdown of usage for each product. 

You can also view your statement on an ongoing basis.

Usage Limits

Commio now offers product-specific daily and monthly “Usage Limits” which customers can choose to set under the Billing – Usage Limits tab. 

These allow you to control Outbound usage, for example, by setting a daily limit of a certain spend amount; once that amount has been spent, we will automatically suspend your outbound usage until the next day or until you choose to manually resume traffic. 

You can manually resume the product easily on the thinQ io Dashboard in the Network Settings.

Important: if your credit limit is reached, ALL services will be suspended.

Get Alerts & Updates

A quick reminder: To receive live text alerts and monitor maintenance windows and any service announcements, we suggest customers bookmark and sign up using our status page. To add additional team members to our technical updates email list, click here.

We’re excited to offer our customers these new payment and billing features as we continue to upgrade and enhance Commio’s platform. 

If you have any questions, or ideas to further enhance the billing and payment experience, please email support@commio.com or open a support ticket at support.commio.com.

Thank you for your business!

Date posted: August 2, 2022

Topic: Inbound Voice   Messaging   Outbound Voice   Partners   Uncategorized   Voice  

Tags: Billing   Commio   product features  

Katie Reddick

As Director of Customer Success, Katie leads other passionate team members in cultivating customer relationships to support product value and adoption. Katie has always prioritized optimizing customer experiences, and enjoys constantly expanding her knowledge of the ever changing cloud communications industry so she can maintain helpful relationships with clients. Katie has applied her studies in social relationships and interactions to build a positive customer journey at Commio. Outside of work, Katie enjoys spending time with her family, friends, and furbabies.

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