The Full Guide to Contact Center Cloud Technologies

Tim McLain

Technology is a massive cost to a business, and will either act as an enabler to success, or a hindrance. Consumer expectations around technology has changed dramatically. Demand has grown for exceptional customer service. Contact centers need to service multi-channel customer contacts and drive down cost. Using the right technologies for your needs is key for you contact center success.

eBook: Full Guide to Contact Center Technology


Injixo’s Guide to Contact Center Cloud Technologies aims to help you find the right contact center solutions for your business, and how these technologies can help you provide superior customer experience across multiple channels. Among the technologies they recommend is thinQ’s Toll-Free Least Cost Routing:

“Toll-Free Least Cost Routing (TF LCR) allows calls to route at the lowest available cost, allowing you to begin to optimize your costs before you’ve even received the call.”

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Date posted: October 20, 2020

Topic: Intelligent Call Routing   International   Outbound   Outbound Voice   Toll-Free  

Tags: Call Center   Contact Center   Least Cost Routing  

Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commio's partners better understand, trust, and embrace our cloud communications solutions. In his spare time, he loves shooting and editing video, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

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