Commio Lauded for Ease of Implementation and Administration, and as Leading Innovator in the 2023 CPaaS Data Quadrant
Raleigh, NC, May 2, 2023 – Commio, a cloud voice and text messaging API platform, announced today that it has been recognized as a leading provider by SoftwareReviews on their 2023 CPaaS Data Quadrant. The highest ranking “product innovator,” Commio shares top ranking with Plivo for “product features and satisfaction.” Per SoftwareReviews, this score is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
In particular, SoftwareReviews awarded Commio first place among thirteen CPaaS providers for IT administration, stating, “Administrative interfaces don’t get the same attention as those built for end users, but they shouldn’t be clunky or unintuitive… this section determines which vendors make administration easy, so that your IT personnel can resolve issues and perform configurations efficiently and effectively.”
Additionally, Commio was ranked second overall for ease of implementation. SoftwareReviews says, “Choosing the right software is only the first step. Successfully implementing the new solution is necessary in order to realize its full value and promote end user adoption.”
Commio Chief Executive Officer Aaron Leon notes that the company prides itself on ensuring that users can install its APIs in just minutes. “This is especially important because Commio is often used in conjunction with broader platforms, allowing organizations to optimize their voice and messaging—and ultimately their customer experiences—regardless of the other features and functions their business may require.”
He continues, “The Commio interface offers more transparency, carrier redundancy, and control than any other voice provider, so it’s imperative that users can access these controls quickly and easily to make informed, real-time decisions about how to best to route their traffic… increasing call quality and saving money.”
Other Commio product feature accolades in the Data Quadrant include the highest scores for API integration; communications (“communication portals, secure messaging, and automated alerts”); and cloud offering (software and infrastructure compatibility). Commio also ranked highly for API framework and its MMS APIs.
SoftwareReviews provides cumulative scores around quality of service as well, noting that Commio has 100% ratings for integrity, trustworthiness, and respectfulness of service, and “97% positive sentiments” around the company’s sales, service, technical specialists, and leadership teams.
Leon comments, “Obviously our ability to deliver the highest quality calls and text messages is top priority, but the importance of service and support cannot be overstated. At Commio, we work hard to hire and retain seasoned professionals with a customer-first attitude, and I’m pleased to see that this is reflected in our user reviews.”
A division of Info-Tech Research Group since 1997, the mission of SoftwareReviews is to optimize the B2B software experience for both buyers and providers via access to the right information for the best decisions. By collecting and collating real user data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating, purchasing, and using enterprise software.
SoftwareReviews’ annual Data Quadrant Reports compare features and satisfaction across every dimension to provide a thorough evaluation and ranking of all software in an individual category. Specifically, the reports combine user input to offer a cumulative look at user satisfaction, business value scores, vendor capability comparisons, and individual feature evolutions. In-depth product evaluation reports are available at www.softwarereviews.com.
Commio is a cloud voice and text messaging API platform that enables companies to deliver rich omnichannel customer conversations at scale. Commio is unique: we’re the only CPaaS that gives our partners total control and transparency, plus reliable, high-quality, cost-effective communications. Commio is the essential ingredient that makes our partners’ products, services and experiences, better. Commio’s smart, reliable voice and messaging solutions are easy to implement and scale with you, so you can deliver more calls and texts, be more competitive, and save money. Building amazing experiences that engage and delight your customers is easy with Commio. You get peace of mind, and happier customers. Our flexible, developer-friendly Messaging API makes it easy to deliver high-capacity text messaging. From brand and campaign registry to sending through every major gateway, if you can dream it we can send it. Intelligent call routing with multiple layers of voice carrier redundancy mean less worry and more happy customers—plus lower costs. See beyond the Voice API to gain visibility into every call, then take control of routes and carriers to improve call delivery and quality. That’s Commio peace of mind!
Commio, thinQ, and teli are registered trademarks of thinQ Technologies, Inc. All other trademarks are the property of their respective owners.
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Raleigh, NC 27607
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