You do your due diligence, you pick your voice and messaging provider(s), and then…everything changes. Between technology updates, compliance concerns, industry shifts, service adjustments, and necessities vs. bells and whistles, it’s hard enough to keep up with what you need to be doing right this very minute—let alone whether your provider is staying current and meeting your needs.
For the May, 2023 Industry Briefing, we talked to the experts about core requirements and “must haves” vs. “nice to haves.” Specifically:
- The customer comes first: We know that of course, but it’s easy to get distracted by one’s growing to-do list. Right now “customer experiences” is the hottest topic going, though, and Commio VP Eric Leon discusses how voice and messaging fit into that.
- Compliance, compliance, and…compliance. If we need to reach customers and prospects—and have them pay attention—we must follow the latest rules, particularly around text messaging. Scott Navratil, VP of customer retention, walks through the signs your provider takes it seriously.
- You’re a customer too, and you need support. There’s a trend in IT to offer tiers of support, and cutting costs can be helpful when times are tough or a company is small—but not if customers can’t reach you! Hear Customer Success guru Katie Reddick analyze this trend.
- It’s not that bad! The days are gone when you have to pick between software giants and then you’re locked in for the rest of eternity. Eric Leon explains how you can simply plug in APIs for the best of all worlds.
Don’t fall behind! Register now for the next Industry Briefing on June 22.
Commio’s monthly industry briefings tap a variety of seasoned telecom experts to cover the most current hot topics around voice and text messaging in the cloud. They’re designed to keep you up-to-date on everything you need to know to power better customer experiences with smart, reliable omnichannel communications – while respecting your busy schedule.