Video: Hear Why Jake Sleeps Better at Night After Modernizing His Contact Center

Tim McLain

Watch Now: A Conversation with Numerica Credit Union

Jake Leonard, Numerica Credit UnionNumerica is a growing, customer-centric credit union. As with any good financial institution, they need their calls to go through the first time, every time.

When System Administrator Jake Leonard started there, though, there were significant challenges with their aging contact center. He had to grapple with frequent service interruptions, their carrier was slow to respond, they weren’t even sure what numbers they owned, and ensuring security with E911 was a nightmare.

On top of that, call session costs were rising along with their traffic, resulting in dropped calls during peak business hours. Something had to give! That’s when Jake moved their communications to Commio. Watch the video to see how:

  • Dropped calls have been eliminated
  • Telecom costs were cut by more than 50%
  • Call quality issues can be resolved in-house
  • Local and toll-free numbers are purchased and provisioned instantly
  • Accurate E911 rooftop location data ensures security for employees and customers
  • Expert support is readily available when needed

Watch Jake explain the communications problems they were having, the upgrades they’ve made, and why he sleeps better at night. (And so can you!)

Want to know more? Read the full case study or contact us.


Date posted: November 6, 2022

Topic: CPaaS   Inbound Voice   Intelligent Call Routing   Outbound Voice  

Tags: Call Center   Contact Center   E911   Least Cost Routing  

Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commio's partners better understand, trust, and embrace our cloud communications solutions. In his spare time, he loves shooting and editing video, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

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