Video: Can Your Phone Numbers Do THIS?

Tim McLain

Optimize Your Inbound Audio & Disaster Recovery While Improving Margins

Organizations with a support center or other customer contact center that relies on inbound voice communications understand the importance of keeping the phone lines up and running. Also known as origination, buying and maintaining your phone numbers (known as DIDs in the business) is mission-critical at every company, but it can be complicated from a telecommunications perspective. 

Choosing the best source for purchasing your numbers, and enabling the right calling features, makes all the difference. This video explains how inbound calling works, which options are nice to have, and which ones are vital for call quality and deliverability, including carrier redundancy. Chief Strategist Sam Shiffman and Director of Marketing Tim McLain review:

  • Transparency, redundancy and control: The  game-changing options for avoiding downtime and optimizing call quality (sleep better at night!) 
  • The value of having access to multiple carriers (the advantages of a VLEC!)
  • How network configuration can vary from one provider to the next and is an enabler – or disabler – for other key features
  • The importance of a provider’s footprint size in acquiring phone numbers, ensuring call quality, and more (improve your margins!)
  • Toll-free numbers and inbound calling

To learn more, download our eBook on ensuring call quality and deliverability in the cloud. Still have questions? Contact our specialists for a consultation.

Date posted: August 11, 2022

Topic: Inbound   Inbound Voice   Toll-Free  

Tags: Intelligent Call Routing   Least Cost Routing   Redundancy   VLEC  

Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commio's partners better understand, trust, and embrace our cloud communications solutions. In his spare time, he loves shooting and editing video, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

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