Interview: How to Use AI to Improve SaaS Communications

Michael Tindall

Artificial intelligence does more than just make it easier to transcribe texts with your voice or ride in a self-driving car. Recent enhancements in machine learning gives you the ability to collect data and take action on it. Versions of AI now power everything from sales to marketing and, yes, communications.

A decade ago a majority of calls were delivered through copper wires and hardware switches over single carriers like Verizon, AT&T, and CenturyLink. Businesses and SaaS platforms alike – like Twilio – signed inflexible contracts, limiting their flexibility to route their calls through least-cost routes. Worst of all, when calls were dropped or an outage occurred, your communications went down for hours or (worse!) days.

Join Michael Tindall, Commio’s Chief Architect & Co-Founder, to learn how to leverage cloud AI to better route your calls, gain full visibility into your communications, and save. Tindall, a veteran VoIP and OpenSIPs engineer, explains how predictive analytics inside Commio’s API platform will help you scale, unlock 40+ high-quality carriers, and ensure maximum uptime for your critical applications.

Commio’s cloud communications platform gives you the ability to save money on every call by routing your calls over the Internet through multiple carriers, gaining reliability, flexibility, and automatic disaster recovery. Add a 100% U.S.-based service and support team standing ready to answer partner questions, delivering support in minutes versus days, and you’ve got yourself a recipe for domestic and toll-free calling disruption with a human touch.

Need help today? Contact us and a cloud specialist will set up a meeting ASAP. Thank you for your interest.

Date posted: June 12, 2021

Topic: Inbound Voice   Intelligent Call Routing   Outbound   Outbound Voice   Toll-Free   Toll-Free  

Tags: ai   artifical intelligence   cloud ai   Cloud LCR   CPaaS   Intelligent Call Routing   Machine Learning   Toll-Free LCR  

Michael Tindall

Michael Tindall leads Commio's product development and engineering teams. While attending Clemson University, Michael co-founded Tsoft Solutions, purchased by ClearSky Networks. Next he built and ran support for US Networks. Michael then worked for Bandwidth till he was approached by Aaron Leon to build a cloud-based routing system. The rest is history. Michael is a “40 under 40” winner, and one of only 18 OpenSIPS Certified professionals worldwide. When not coding the future of telecom, you’ll find him enjoying movies, cars, entertaining, and exercising.

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