VoIP Provider Delivers High-Quality Calls & Saves in the Cloud

Tim McLain

“Are you thinking too much about your voice termination issues? Let thinQ by Commio do the thinking for you. Their technology follows your routing policies just the way you want so you can sleep well at night.”
Jeff Crews 
Chief Technology Officer (CTO)

Eastern Oregon Net, Inc. (EONI) provides voice service and phone systems to residential and commercial customers in Union, Baker and Wallowa counties. The founders of EONI created PriorityONE Telecommunications, Inc. which is a Competitive Local Exchange Carrier (CLEC), in 1999. PriorityONE is wholly owned by EONI and is the entity providing voice and other services regulated by the Oregon Public Utility Commission.

Opportunities

  • Significant call quality problems with an existing voice provider
  • Inability to set custom routes to get high-quality calls at the best possible price
  • Lack of tools to research, solve common issues
  • Unresponsive customer support

Solution

  • Install thinQ by Commio to get 40+ voice carriers, provision and port numbers fast
  • Route calls to drive down costs, deliver high-quality calls, unlock flexibility
  • Get self-guided tools to research calls, set custom routes, mitigate outages
  • Access to a responsive support team with deep expertise

Outcomes

  • Save on monthly voice costs
  • Happy customers who get high-quality calls every time
  • Custom call routes avoid outages and deliver industry-leading up-time
  • Use real-time tools to research, solve call quality issues
  • Fast support response time

Goal: Provide High-Quality Voice Service to Customers & Save

“I had to reduce my costs for long-distance termination, and Commio was the solution. Now I can focus on other parts of my business and don’t have to think about our calls getting completed at the best price. It just works.”

Jeff Crews is co-founder and Chief Technology Officer at Eastern Oregon Net, Inc. (EONI). Like thousands of VoIP company CEO’s, his company provides digital phone service to homes and businesses, as well as operating a toll-free support line.

After getting frequent poor-quality outbound calls through his original carrier – and overpaying for every dial – Jeff began the hunt for a new provider. “We started getting some really bad audio problems and calls weren’t getting completed,” Jeff said. “We couldn’t get it figured out, support wasn’t any help, and we couldn’t wait any longer for their pains to get resolved.”

Jeff knew he had to find a solution that allowed him to take control of call routing across multiple providers, mitigate outages, and eliminate persistent call quality problems. “The idea of being able to pick carriers and set my prices of what I’m willing to pay across discrete carrier sets was key.”

Toll-Free Savings Calculator

Solution: Use Commio to Route Calls, Mitigate Outages & Save Money

With those needs in mind, Jeff began researching a new VoIP solution provider. “That’s when I found Commio and your intelligent call routing solution,” Jeff said. “I needed to be able to adjust my call routing as needed, anytime, 24/7. Now I can go in and have total control over where the calls are going, so no more downtime. I knew you were the answer to reducing costs and addressing all of our carrier issues simultaneously.”

“Plus I needed ways to research problem calls so I could solve quality issues independently without trying to reach a support line that never returned my calls. With Commio, those tools are built-in. I can do it on my own, instantly. I love that.”

The most critical capability Commio delivers to EONI is its intelligent call routing engine. “I’m able to see which providers are handling our calls, and when an issue or outage arises, I’m able to drop them out immediately,” Jeff said. “We’re able to get things fixed fast and your U.S.-based support team is always there to help us get around carriers that have problems. Fast.”

“I had to reduce my costs for long-distance termination… Commio was the solution. Now I can focus on other parts of my business and don’t have to think about our calls getting completed at the best price. It just works.”

Ready to eliminate voice carrier pain points? Want to decrease monthly telephony costs by 40-70%? There is a better way. Get a no-obligation demo and talk to a Commio expert today.

Download Case Study

Date posted: August 14, 2021

Topic: Outbound Voice  

Tags: Cloud LCR   Intelligent Call Routing   LCR   Least Cost Routing  

Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commio's partners better understand, trust, and embrace our cloud communications solutions. In his spare time, he loves shooting and editing video, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

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