Perhaps the biggest issue currently facing the telecommunications industry is one of trust: convincing customers that your call or text is really from you, and they should feel comfortable answering or opening it.
If you’re attending Contact.io August 27 – 29 in Denver, chances are you know how far customer commun
ications have come since ditching Ma Bell and her glitchy landlines to move to the cloud thirty years ago. Unfortunately, bad actors have innovated right alongside VoIP and SMS—leaving your customers unsure about who is really contacting them and what they really want. And when in doubt? We typically ignore our cell phone.
Fortunately, there are new options hitting the telecom market that will be game-changers for call and contact centers, or any enterprise for whom omnichannel communications is critical to the bottomline and overall success.
Branded Caller ID (Commio’s SignatureCalling™) is the first fully secure, end-to-end calling system, delivering calls complete with your logo and verification of your identity. No more “spam likely” labels on your legitimate calls! Even better, your calls can’t be spoofed.
Similarly, Rich Business Messaging (RBM)—such as Commio’s InstantApp™—utilizes Rich Messaging Services (RCS) to deliver branded, verified texts. Additionally, enjoy a wide array of exciting new functionality including a full spectrum of rich media, connections with native apps, and more.
So how do they work? What else can they do? Where do you get ‘em? What are the compliance requirements?!
Commio is excited to announce that Scott Navratil, Commio’s Chief Revenue Officer, will also be at Contact.io, and ready to answer all your questions. A frequent speaker at telecom events, Scott has deep experience in cloud communications, including Voice over Internet Protocol (VoIP), branded calling, SMS | MMS | RCS messaging, and all aspects of communications compliance.
If you will be at the conference and have questions about your company’s omnichannel communications, or simply want to learn more about Branded Caller ID and RBM, you are invited to schedule a private consultation with Scott by filling out this short form. We hope to see you at Contact.io!
