Microsoft Copilot AI & Teams Phone Ushers in New Communications Capabilities

Tim McLain

Microsoft recently launched Copilot for Teams Phone, a game-changing milestone that promises to reshape the landscape of business communication and collaboration. The addition of generative artificial intelligence (known as Generative AI) into cloud communication platforms has shifted from science fiction to reality.

Copilot for Teams Phone, part of Microsoft’s Copilot suite, harnesses the power of AI to enhance the Teams Phone experience, offering streamlined communication, increased efficiency, and a more intuitive user interface. This innovative technology is set to transform routine tasks into engaging and productive interactions.

A standout feature of Copilot for Teams Phone is its real-time assistance during calls. It goes beyond the ordinary, providing response suggestions, conversation summaries, and even instant translations. These features transcend convenience, marking a paradigm shift in enterprise communication tools.

UniVoIP, a leading provider of enterprise voice solutions, recognizes the potential of this groundbreaking technology for Teams Phone users. Michael Bacich, EVP of Sales & Marketing at UniVoIP, said, “The integration of AI into Teams Phone is a significant advancement in enterprise communication tools, poised to redefine the business voice services landscape.”

Bacich continued, “Its ability to offer real-time assistance, translate conversations, and generate summaries has the potential to revolutionize workflow efficiencies. Employees can now focus on meaningful conversations without the burden of note-taking or even being on-time for a meeting. Instead, these new AI tools will present content ‘just-in-time’ before, during, and after a Teams meeting.”

With Commio Powering VoIP, Teams is Complete

Commio is the voice carrier solution powering UniVoIP’s Teams voice solution. Together, we make it easy to seamlessly enable users to make, receive, and transfer calls to and from landlines and mobile phones all natively from within the Teams client with a consistent user experience across all devices. With our solution, you can activate Cloud Voice for any sized Microsoft 365 tenant in 30 minutes or less. Every call is powered by Commio’s intelligent call routing technology, so you get redundancy, control, and cost savings with every dial.

Start a free 30-day trial for our Teams voice solution.

Powered by machine learning and predictive analytics, you can enjoy better employee and customer experiences knowing there are 40 carriers providing redundancy and disaster recovery, automatically routing every dial around carrier issues so your calls get through, sound great, and deliver industry-leading, per-minute rates to save money.

But Wait, There’s More to Teams

Copilot for Teams Phone also promises to break down language barriers and promote inclusivity in global business settings, thanks to its real-time transcription and translation features. This is especially beneficial for multinational companies operating in linguistically diverse environments.

Moreover, Copilot for Teams Phone is expected to boost overall business communication efficiency. By automating repetitive tasks and providing intelligent suggestions, it liberates employees’ valuable time, enabling them to concentrate on strategic responsibilities. This shift toward AI-assisted communication is poised to redefine the role of enterprise telephony in the modern workplace.

UniVoIP, renowned for its expertise in delivering enterprise voice solutions, envisions Copilot for Teams Phone as the catalyst for enhancing business communication efficiency and employee productivity. Start a 30-day free trial now.

The introduction of Copilot for Teams Phone is set to usher in transformative changes in how businesses communicate. Its impact will resonate across all sectors of the enterprise. With its AI-driven capabilities, this platform is poised to elevate efficiency, inclusivity, and the overall user experience. Moving forward, the insights and expertise of companies like UniVoIP and Commio will play a pivotal role in navigating this new era of AI-enhanced communication.

For more information on how Teams Phone can elevate your business communications, learn more about our Microsoft Teams Connect solution. Then sign up for a free 30-day trial.

Date posted: January 25, 2024

Topic: Inbound   Inbound Voice   Intelligent Call Routing   Outbound   Outbound Voice   UCaaS   Uncategorized   Voice  

Tags: Intelligent Call Routing   Microsoft Teams   UniVoIP  

Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commio's partners better understand, trust, and embrace our cloud communications solutions. In his spare time, he loves shooting and editing video, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

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