Earlier this year, Commio transitioned its text messaging capabilities from the teli platform to commio.io to ensure customers have the best possible security and technology. We’re excited to say that we’ve already started to add new messaging functionality, as well. A few of the updated customer-facing features you may have noticed recently include:
- SMS settings now visible on the Hosted Numbers list page and the Short Codes page
- Inclusion of all features in the configure numbers download file
- Showing Pending number assignments to Campaigns
- Three new fields in the Message Detail Record (MDR) data:
– MMS (to indicate if it is an MMS message)
– Carrier (indicates which carrier is related to the surcharge)
– Total_Surcharge (shows the total surcharges for the particular message)
- Visibility into a number’s messaging status (will say “pending,” “SMS provisioned,” or “failed”)
- Updates to inbound message settings:
– Option to receive inbound message data in e.164 format
– Option to receive inbound MMS as a single message/webhook
- Ability to download MDRs
- View Carrier Terms Data for Campaigns
Screenshots of these new options are below.
Helpful Hint: If a campaign has been declined and you wish to resubmit it after making your edits, please note that you should click on “Reshare.” Or, if using the API, use the POST /campaign/{campaignId}/sharing endpoint to reshare the campaign):
- https://api.thinq.com/campaign-registry/v1/documentation/static/index.html#/
- POST /campaign/{campaignId}/sharing
We’ve also added some messaging-specific internal tools to provide you with enhanced support from our Customer Success and NOC teams.
We would love to hear your feedback on these updates, as well as any suggestions you might have for future enhancements. As always, we appreciate your business!
Screenshots of New Options
SMS settings on Hosted Numbers page
Pending Number Assignments on Campaigns
MDRs Additional Fields & Ability to Download to a CSV file
Added Provisioning Status for Commio Numbers (Pending | Failed| Provisioned)
Updates to Inbound Message Settings
View Carrier Terms Data for Campaigns
