Video – Talk Human to Me: Using AI for Voice, Messaging + Marketing

Tim McLain

Following the launch of ChatGPT, the dust is still settling on the good, the bad, and the scary of Artificial Intelligence (AI). The reality: AI has been around since the 1950s. Telecom uses machine learning and a form of predictive analytics for better routing, which many consider a form of AI. AI is commonly used in an array of everyday applications, including things we interact with such as chatbots and AI voice assistants.

Marketing Director Tim McLain

Marketing Director and early AI adopter Tim McLain

AI is also an excellent way to expand your content quickly and easily while better targeting your audience, from blogs and emails to customer support and education—especially on a budget! Watch now as telecom wise guy (and Commio marketing director) Tim McLain, an early AI adopter and advocate, walks through:

  • Some of the ways  AI is being implemented at call and contact centers, and how he’s put it to work at Commio
  • Learnings from his Generative AI panel session and the overall track at ITEXPO
  • Uses of AI the Federal Communications Commission (FCC) frowns on
  • How to create a prompt that creates the content you’re looking for
  • AI and the human element (no, AI can’t do it all!)
  • Artificial or human? Some visual examples!

Love it or hate it, AI is here to stay. Watch now to learn how you can make it work for you!

Join us each month to ask the “wise guy”—a seasoned telecom expert with deep experience in particular areas. No agenda, no sales pitch, just you, the expert, and your questions answered.

Date posted: March 5, 2024

Topic: Intelligent Call Routing   Messaging   Outbound Voice  

Tags: artificial intelligence   Call Center   Contact Center   Intelligent Call Routing   Least Cost Routing  

Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help Commio's partners better understand, trust, and embrace our cloud communications solutions. In his spare time, he loves shooting and editing video, riding long distances on North Carolina’s amazing bike trails, and enjoying the darkest craft beer he can find.

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