Webinar: How Toll-Free LCR Benefits Contact Centers

Michael Tindall

October 6, 2018, RALEIGH: Despite the industry’s recent focus on IVR, chatbots, social media, etc.—the average consumer still prefers authentic, human-to-human voice support. In fact, voice still accounts for roughly 50% of all contact center interactions. This can lead to staggering Toll-Free costs, with companies often having little to no control over their carriers, pricing, or routing. Fortunately, we have built a better way for companies to manage their Toll-Free calling.

Take Advantage of the World’s First Toll-Free LCR

Michael Tindall, President and Co-Founder of thinQ (now Commio), teamed up with CRMXchange to deliver a webinar demonstrating how our revolutionary Toll-Free Least Cost Routing platform gives call centers:

  • A multiple carrier network for better call quality, control and customization
  • Automated savings with thinQ’s intelligent Toll-Free LCR engine
  • Disaster recovery in the event of a potentially embarrassing carrier outage
  • A cloud-based platform for real-time, intuitive routing adjustments
  • Live technical support to ensure hassle-free integration and troubleshooting

With no setup or operational fees, taking advantage of thinQ’s Toll-Free LCR could not be easier. We manage multiple carrier rate negotiations and interops for you.

How Toll-Free LCR Benefits Contact Centers [Webinar]

Watch the webinar in full below to learn more about how we built this award-winning technology, and how having a multiple-carrier solution for Toll-Free can not only drastically reduce your expenses, but also ensure that you are able to mitigate disaster in the event of a carrier outage:


  • 0:00 – Introduction and background
  • 5:46 – Call center trends
  • 10:28 – How Toll-Free LCR works
  • 15:38 – How disaster recovery works
  • 18:30 – Platform demo
  • 24:50 – Advantages of using Toll-Free LCR
  • 26:50 – Getting Started with thinQ
  • 28:25 – Q&A

Get Started

If you want to start taking control of your Toll-Free calling, schedule a live demo with one of our cloud experts. We look forward to hearing from you!

Date posted: October 6, 2018

Topic: Intelligent Call Routing   Outbound   Toll-Free   Toll-Free  

Tags: Least Cost Routing  

Michael Tindall

Michael Tindall leads Commio's product development and engineering teams. While attending Clemson University, Michael co-founded Tsoft Solutions, purchased by ClearSky Networks. Next he built and ran support for US Networks. Michael then worked for Bandwidth till he was approached by Aaron Leon to build a cloud-based routing system. The rest is history. Michael is a “40 under 40” winner, and one of only 18 OpenSIPS Certified professionals worldwide. When not coding the future of telecom, you’ll find him enjoying movies, cars, entertaining, and exercising.

Recent posts from Michael Tindall

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