A Communications Platform as a Service, or CPaaS, is excellent for businesses that wish to offer enhanced, unified communications, such as those with call and contact centers. CPaaS programs from companies such as Twilio and Plivo don’t just optimize the customer experience, but also employee productivity and satisfaction. What they’re not, however, are telecom carriers. This functionality is typically outsourced to any combination of unknown carriers, resulting in higher costs—especially as you scale—and less than ideal service and support.
Fortunately, software in the cloud and VoIP in particular make it easy to simply “plug in” your carrier of choice to your CPaaS, a.k.a. “Bring Your Own Carrier,” or BYOC. Join Andy Constantino, Commio engineer, for this fast and friendly overview of the advantages, including:
- Better call quality and delivery with intelligent call routing, for happier customers
- Quick and easy access to new a wider array of phone numbers / DIDs
- Direct visibility into your calls and control over call routing
- 24/7 expert customer support—by phone, not email
- And all of this with substantial savings
Yes, you can have the carrier of your choice plus all the capabilities of a CPaaS—watch now for details!
Commio’s monthly industry briefings tap a variety of seasoned telecom experts to cover the most current hot topics around voice and text messaging in the cloud. They’re designed to keep you up-to-date on everything you need to know to power better customer experiences with smart, reliable omnichannel communications – while respecting your busy schedule.