Video: Telecom Wise Guys – January, 2023

Brian Ford

Welcome to 2023 – are you ready?! If your business is like most, you want to optimize your communications. You’re always looking to improve customer experience, while saving money and ensuring that your systems are well supported. The challenge is that voice and messaging options keep evolving, along with the jargon. 

Fortunately, Commio’s telecom wise guys are here to answer any and every question someone might have! January’s expert wise guy was Senior VP of Messaging Brian Ford, addressing: 

  • My messaging campaigns keep getting rejected; what issues do you see?
  • How can I build my opt-in list quickly? Is it okay to add all our customers?
  • Which do you recommend: long code, short code, or toll-free? What are the dis/advantages?
  • We have a call center; how would you suggest adding messaging for a more omnichannel approach?
  • How easy is it to get new numbers – for messaging or voice? Is hosted messaging good for jump starting a messaging program?
  • Are the rules different for political voice and messaging campaigns?

Have some cloud communications questions of your own? Register now for our February 7 Wise Guys webinar featuring Katie Reddick, our Director of Customer Success. In addition to answering your questions, she’ll do a “best of” with the questions her team hears the most!

Join us each month to ask the “wise guy” – a seasoned telecom expert with deep experience in particular aspects of the field. No agenda, no sales pitch, just you, the expert, and your questions answered.

Date posted: January 4, 2023

Topic: 10DLC Long Code   CPaaS   Messaging   Short Code   Toll-Free Texting  

Tags: Hosted Messaging   MMS   SMS  

Brian Ford

Brian Ford is a highly-skilled IT professional with years of experience in Telecommunications, Voice over IP (VoIP), and sales support. He enjoys being at the forefront of technology to help customers meet their objectives, and is driven by his ability to work alongside all levels within an organization to develop solutions that satisfy both the business and the customer needs. When Brian isn’t working to optimize messaging for Commio customers, he can be found pursuing his passions for real estate and as a gourmet chef. He lives near Denver, Colorado with two dogs he adores.

Recent posts from Brian Ford

Get the latest from Commio

We’ll send you one email a month featuring our latest blog content.